Terms & Conditions 2018-06-01T16:19:35+00:00

Frequently Asked Questions

We will travel whatever the distance to work with you and your dog. However if you are more than an hours drive from Birmingham, it may be better for us to spend more than 2 hours with you. Please give us a call on 07837 377273 for your individual quote.

The most important thing at Pawfect Dogsense is that the dog and it’s owner is able to concentrate. If you’re worried about your dogs behaviour, it’s important to book a 1-2-1 with our behaviourist before you join a group training class. We are happy to train dogs with a variety of problems in our training classes, but if your dog is too fearful or distracted by other dogs it’s not the ideal training environment to start with. So we would always say, of course, reactive and barking dogs can come to training classes but we advise that you please book a 1-2-1 first.
At Pawfect Dogsense, we are passionate about force-free training… We say force-free but we still force them to leave their mother at 8 weeks, wear a lead and collar, get microchipped and prodded by vets they barely know and we force them to stay with us for the rest of their lives.. So in a world with very little choice for dogs we aim to make training as loving and force free as it can be. In terms of learning and teaching the brain we only believe in using positive reinforcement to shape good behaviour and calm loving time out’s for punishment. We know the best teachers don’t get angry… they get disappointed, and with a solid dog-human relationship just disengaging from your dog or closing a door on them for a few minutes is enough to get them thinking. We will never use pain or fear, and we will never force you or your dog to go into situations that feel overwhelming (that process is called flooding and its fun for noone!). Painful or fear inducing adversives such as choke chains or correction sprays can get binned as far as we’re concerned. We train your dogs to be calm and confident members of the community rather than hushed and repressed dogs living in daily fear of correction. And more importantly we teach you in exactly the same way! We are dog scientists, here to observe not judge, love and listen not lecture, and our trainers know above all else that their job is to empower you to be as calm and confident as they are. The bottom line is if it’s not nice, we’re not doing it, simple as that. Xx

Terms & Conditions

 Pawfect Dogsense may change these terms and conditions at any time by posting changes online. Please review these terms regularly to ensure you are aware of the latest changes. Your continued use of this site after changes are posted means you agree to be legally bound by the updated and/or amended terms and conditions.

These terms and conditions shall be governed by and construed in accordance with English law.

Terms of Booking

1. Definitions

1. “The Company” means Pawfect Dogsense

2. “The Buyer” means the customer, person, business or company to whom goods/services are supplied subject to these conditions.

3. “The Goods” means any goods, services and accessories supplied by the Company to the buyer are subject to these conditions.

4. “The Contract” means any agreement for the purchase of goods/services by the buyer.

2. Terms of Contract

1. Payment must be paid at the point of booking, unless previously agreed with the company in writing.

2. If you can’t make a training session, please call the office on 07837 377273 to rearrange. If you cancel within 24 hours of an appointment then you will be charged 50% of the cost of the training session to cover loss of earnings. If you cancel a 1-2-1 within 60 minutes of the start time then you will loose your 1-2-1 and payment in full will be required for that session.

3. If a trainer arrives for a 1-2-1 and cannot gain entry or find the property, we will contact you via Email, Phone and Text for 20 minutes past your start time, at which point we will leave and your 1-2-1 booking will be cancelled and payment in full will be required.

4. Sessions booked in a block entitle you to consecutive weekly training, and gives you diary priority on booking. You have 2 cancellations but the Company must be made aware of cancellation no less than 48 hours prior to session. I.e If you block book 6 sessions, you have 8 weeks to use your sessions. Any sessions remaining after time period will be lost. Consecutive training sessions have proven more effective when dealing with behavioural and training issues than one-off sessions.

5. To minimise our carbon footprint, we will provide email receipts although paper copies are available on request.

6. Discounts and Promotions: Disabled Badge Holder’s and O.A.P’s may be eligible for discounts towards training costs, please call us to book rather than use the online booking system.

7. Due to the practicality of travelling during peak hours, please allow your trainer a 20 minute window around your allotted time. In the event your trainer is running late, you will be informed by phone or text.

8. Prepaid course payments and deposits are not refundable.

9. Any of our trainer’s have the right to withdraw training at any point.

3. Force Majeure

1. The Company shall not be liable for failure to deliver the services for any reason whatsoever outside the reasonable control of the Company including, without limitation to the generality of the foregoing, industrial action, war, storm, fire, explosion, flood, govermental actions or regulations, act of god, riots, strikes, lock-outs, or non availability of stocks or materials. Any failure of this type shall not affect the obligation to pay for Goods already delivered.

4. Data Protection

1. We will only use information collected by you lawfully, in accordance with the Data Protection Act (1988) and don’t pass this information on to any third party for its own use. If you would like to know what information we hold about you and/or to correct any inaccuracies you can email us at info@pawfectdogsense.com . We do not send random marketing emails to personal addresses (spam), but if you’d like to opt out of our newsletters, please email ‘STOP’ to info@pawfectdogsense.com or unsubscribe through mailchimp. Read our full Privacy & Cookie Policy here.

5. Legal

1. All aspects of the Contract shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts. If we fail to enforce any provision of this contract, that failure will not prelude us from enforcing either that provision (or any similar provison) on a later occasion.

Use of this site

You may not copy, reproduce, republish, download, post, broadcast, transmit or make available to the public any content from this site without the prior written permission of Pawfect Dogsense. This includes adapted, altered or derivative work.

You agree to use this site only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use of the site. Prohibited behaviour includes harassing or causing distress or inconvenience to any person or transmitting obscene or offensive content.

Disclaimers and Limitation of Liability

The content provided on this site including the information, names, images, pictures, logos and icons regarding or relating to Liberty Trails, its products and services, is provided “AS IS” and on an “IS AVAILABLE” basis without any representations or any kind of warranty made to the extent permitted by law, including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

Under no circumstances will Pawfect Dogsense be liable for any loss of data, loss of revenue or anticipated profits, loss of business, loss of opportunity, loss of goodwill or injury to reputation, losses suffered by third parties or any indirect, consequential or exemplary damages arising from the use of this site regardless of the form of action.

Liberty Trails does not warrant that service of our content will be uninterrupted or error free or that any content is free of viruses or bugs.

Intellectual Property

The names, images and logos identifying Liberty Trails and their products and services are subject to copyright, design rights and trade marks. Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any licence or right to use any trademark, patent, design right or copyright of Liberty Trails.

External Links

This site contains links to web sites operated by third parties. Liberty Trails does not have any influence or control over any Third Party Web sites and, unless otherwise stated, is not responsible for and does not endorse any third party web sites or their availability or contents including any views or opinions expressed within these sites.

Contacting us

If you have any questions or concerns about our Terms and Conditions of use please contact us at info@pawfectdogsense.com.

Privacy & Cookie Policy

Pawfect Dogsense CIC (“We”) are committed to protecting and respecting your privacy.

This policy (together with our terms & conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.pawfectdogsense.com you are accepting and consenting to the practices described in this policy. Pawfect Dogsense CIC may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Pawfect Dogsense CIC, 28 Poulton Close, Moseley, Birmingham, B13 9SD.

INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:

  • Information you give us. You may give us information about you by filling in forms on www.pawfectdogsense.com (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a video, watch a video, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.
  • Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
    • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
    • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
  • Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. [In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site.] We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers) and may receive information about you from them.

COOKIES
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

USES MADE OF THE INFORMATION
We use information held about you in the following ways:

  • Information you give to us. We will use this information:
    • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
    • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
    • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you.
    • If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please inform us by email;
    • to notify you about changes to our service;
    • to ensure that content from our site is presented in the most effective manner for you and for your computer.
  • Information we collect about you. We will use this information:
    • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
    • to allow you to participate in interactive features of our service, when you choose to do so; as part of our efforts to keep our site safe and secure;
    • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
    • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
  • Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

DISCLOSURE OF YOUR INFORMATION

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Pawfect Dogsense CIC or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Pawfect Dogsense CIC, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

WHERE WE STORE YOUR PERSONAL DATA
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

YOUR RIGHTS
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@pawfectdogsense.com

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates, or embedded content such as YouTube videos. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

ACCESS TO INFORMATION
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.

CHANGES TO OUR PRIVACY POLICY
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

CONTACT
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@pawfectdogsense.com.