Terms & Conditions 2018-02-16T10:37:56+00:00

Frequently Asked Questions

We will travel whatever the distance to work with you and your dog. However if you are more than an hours drive from Birmingham, it may be better for us to spend more than 2 hours with you. Please give us a call on 07837 377273 for your individual quote.

The most important thing at Pawfect Dogsense is that the dog and it’s owner is able to concentrate. If you’re worried about your dogs behaviour, it’s important to book a 1-2-1 with our behaviourist before you join a group training class. We are happy to train dogs with a variety of problems in our training classes, but if your dog is too fearful or distracted by other dogs it’s not the ideal training environment to start with. So we would always say, of course, reactive and barking dogs can come to training classes but we advise that you please book a 1-2-1 first.
At Pawfect Dogsense, we are passionate about force-free training… We say force-free but we still force them to leave their mother at 8 weeks, wear a lead and collar, get microchipped and prodded by vets they barely know and we force them to stay with us for the rest of their lives.. So in a world with very little choice for dogs we aim to make training as loving and force free as it can be. In terms of learning and teaching the brain we only believe in using positive reinforcement to shape good behaviour and calm loving time out’s for punishment. We know the best teachers don’t get angry… they get disappointed, and with a solid dog-human relationship just disengaging from your dog or closing a door on them for a few minutes is enough to get them thinking. We will never use pain or fear, and we will never force you or your dog to go into situations that feel overwhelming (that process is called flooding and its fun for noone!). Painful or fear inducing adversives such as choke chains or correction sprays can get binned as far as we’re concerned. We train your dogs to be calm and confident members of the community rather than hushed and repressed dogs living in daily fear of correction. And more importantly we teach you in exactly the same way! We are dog scientists, here to observe not judge, love and listen not lecture, and our trainers know above all else that their job is to empower you to be as calm and confident as they are. The bottom line is if it’s not nice, we’re not doing it, simple as that. Xx

Terms & Conditions

 Pawfect Dogsense may change these terms and conditions at any time by posting changes online. Please review these terms regularly to ensure you are aware of the latest changes. Your continued use of this site after changes are posted means you agree to be legally bound by the updated and/or amended terms and conditions.

These terms and conditions shall be governed by and construed in accordance with English law.

Terms of Booking

1. Definitions

1. “The Company” means Pawfect Dogsense

2. “The Buyer” means the customer, person, business or company to whom goods/services are supplied subject to these conditions.

3. “The Goods” means any goods, services and accessories supplied by the Company to the buyer are subject to these conditions.

4. “The Contract” means any agreement for the purchase of goods/services by the buyer.

2. Terms of Contract

1. Payment must be paid at the point of booking, unless previously agreed with the company in writing.

2. If you can’t make a training session, please call the office on 07837 377273 to rearrange. If you cancel within 24 hours of an appointment then you will be charged 50% of the cost of the training session to cover loss of earnings. If you cancel a 1-2-1 within 60 minutes of the start time then you will loose your 1-2-1 and payment in full will be required for that session.

3. If a trainer arrives for a 1-2-1 and cannot gain entry or find the property, we will contact you via Email, Phone and Text for 20 minutes past your start time, at which point we will leave and your 1-2-1 booking will be cancelled and payment in full will be required.

4. Sessions booked in a block entitle you to consecutive weekly training, and gives you diary priority on booking. You have 2 cancellations but the Company must be made aware of cancellation no less than 48 hours prior to session. I.e If you block book 6 sessions, you have 8 weeks to use your sessions. Any sessions remaining after time period will be lost. Consecutive training sessions have proven more effective when dealing with behavioural and training issues than one-off sessions.

5. To minimise our carbon footprint, we will provide email receipts although paper copies are available on request.

6. Discounts and Promotions: Disabled Badge Holder’s and O.A.P’s may be eligible for discounts towards training costs, please call us to book rather than use the online booking system.

7. Due to the practicality of travelling during peak hours, please allow your trainer a 20 minute window around your allotted time. In the event your trainer is running late, you will be informed by phone or text.

8. Prepaid course payments and deposits are not refundable.

9. Any of our trainer’s have the right to withdraw training at any point.

3. Force Majeure

1. The Company shall not be liable for failure to deliver the services for any reason whatsoever outside the reasonable control of the Company including, without limitation to the generality of the foregoing, industrial action, war, storm, fire, explosion, flood, govermental actions or regulations, act of god, riots, strikes, lock-outs, or non availability of stocks or materials. Any failure of this type shall not affect the obligation to pay for Goods already delivered.

4. Data Protection

1. We will only use information collected by you lawfully, in accordance with the Data Protection Act (1988) and don’t pass this information on to any third party for its own use. If you would like to know what information we hold about you and/or to correct any inaccuracies you can email us at info@pawfectdogsense.com . We do not send random marketing emails to personal addresses (spam), but if you’d like to opt out of our newsletters, please email ‘STOP’ to info@pawfectdogsense.com or unsubscribe through mailchimp.

5. Legal

1. All aspects of the Contract shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts. If we fail to enforce any provision of this contract, that failure will not prelude us from enforcing either that provision (or any similar provison) on a later occasion.

Use of this site

You may not copy, reproduce, republish, download, post, broadcast, transmit or make available to the public any content from this site without the prior written permission of Pawfect Dogsense. This includes adapted, altered or derivative work.

You agree to use this site only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use of the site. Prohibited behaviour includes harassing or causing distress or inconvenience to any person or transmitting obscene or offensive content.

Disclaimers and Limitation of Liability

The content provided on this site including the information, names, images, pictures, logos and icons regarding or relating to Liberty Trails, its products and services, is provided “AS IS” and on an “IS AVAILABLE” basis without any representations or any kind of warranty made to the extent permitted by law, including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

Under no circumstances will Pawfect Dogsense be liable for any loss of data, loss of revenue or anticipated profits, loss of business, loss of opportunity, loss of goodwill or injury to reputation, losses suffered by third parties or any indirect, consequential or exemplary damages arising from the use of this site regardless of the form of action.

Liberty Trails does not warrant that service of our content will be uninterrupted or error free or that any content is free of viruses or bugs.

Intellectual Property

The names, images and logos identifying Liberty Trails and their products and services are subject to copyright, design rights and trade marks. Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any licence or right to use any trademark, patent, design right or copyright of Liberty Trails.

External Links

This site contains links to web sites operated by third parties. Liberty Trails does not have any influence or control over any Third Party Web sites and, unless otherwise stated, is not responsible for and does not endorse any third party web sites or their availability or contents including any views or opinions expressed within these sites.

Contacting us

If you have any questions or concerns about our Terms and Conditions of use please contact us at info@pawfectdogsense.com.

Privacy & Cookie Policy

This statement explains how we use information you give us and the ways in which we protect your privacy. We may be required to change it from time to time so we recommend checking this statement occasionally.

This privacy statement applies only to our web site. Wherever we link to other sites not covered by this privacy statement we will title links appropriately so the user is aware that they are being forwarded to a third party site.

The Data Protection Act of 1998 We treat all personal information (which means any data from which you can be identified, including your name, address, e-mail address etc.) that you provide to us, or that we obtain from you, in accordance with the provisions of the Data Protection Act. Under this Act, we have a legal duty to protect any information we collect from you.

We use leading technologies and encryption software to safeguard your data, and keep strict security standards to prevent any unauthorised access to it. We also maintain log files that allow us to record visitors’ use of the site. Log files provide us with statistical information on how people use the site and what content people are viewing. Log files do not contain any personal information and they are not used to identify any individual patterns of use of the site. Any amendments to this policy will continue to be in accordance with the provisions of the Data Protection Act 1998.

The Data Protection Act 1998 can be reviewed at The Information Commissioner’s Office web site at http://www.ico.gov.uk The information we collect and how it is used We collect personal data from any e-mails which you send to us. The personal data we collect will in most instances be specifically used to respond to an enquiry or information request or to provide you with goods or services. Occasionally it may be used to allow us to develop our site to enhance the on-line experience of our users. We never pass your personal information to any other parties unless we have first obtained your express permission to do so. If this is the case, we will state who these carefully selected third parties are so you can make an informed decision before granting your permission. You will always be offered the choice to opt out. Your personal information will be used only for the purposes of communicating with you in relation to our goods or services, to enable us to review, develop and improve the services we offer, or for any other purposes to which you have given your consent. Use of Cookies A cookie is a small file which is stored on to your computer or mobile device. Cookies are commonly used by websites in order to store things such as user preferences. We only use essential cookies and anonymous web analytics cookies, provided by Google, Inc, in order to evaluate how visitors use our site to help us provide you with a better online experience.

This information is used for internal purposes only and we do not collect any personal data. Because of the non-obtrusive nature of the types of cookies we use this means that we do not require your express opt-in before setting them on your computer. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Disclosure of users’ personal data to third parties We do not disclose your personal data to any third parties without your permission except insofar as you have consented to such disclosure or we are required to do so by law for information such as a court order, witness summons, or complaint from governmental authorities. Keeping your data secure We have put in place appropriate physical and electronic measures, security policies and managerial procedures to safeguard and secure the personal data that we have under our control from unauthorised access, improper use, alteration, unlawful or accidental destruction or accidental loss.

Only authorised employees will have access to your personal information. All employees who have access to your personal data are contractually obliged to respect the confidentiality of your personal data. While we strive to protect your personal information, we cannot guarantee the security of the information you transmit to us. In this regard, we urge you to take every precaution to protect your personal data while you are on the Internet. Contacting us and access to personal data You have the right to request a copy of the information we hold on you. You may also request amendments to any personal data that we are holding about you which is factually inaccurate. To request a copy of your personal information, contact us using the details below.

There may be a fee involved in providing this data and you will be expected to provide proof of identity. Insofar as the law permits, however, we reserve the right to refuse to provide you with information. In this eventuality we will give you reasons for this refusal. If you have any other questions or concerns about our privacy statement and practices please contact us at info@pawfectdogsense.com.